Our Services
Great things in business are never done by one person. They’re done by a team of people.
Pre-sales
Offer optimal technical support and machine size selection. Provide tailored efficiency and cost-saving solutions for factory smart systems. Assign technicians for SANTSAI machines installations and trials if needed.
Sales
Confirm the contract and initiate the order processing. Conduct follow-ups and oversee the delivery process. Confirm the successful delivery and provide customers with guidance on the use and maintenance of the machines.
After-sales
Deliver machines promptly with free training and technical support. Offer lifelong service with technicians available for installation and trials. Provide spare parts and a 12-month warranty, excluding wear parts. Ensure lifetime service support.
Dealers’ training
Our dealer training program offers a three-tiered approach, designed to enhance product knowledge and technical skills in a streamlined learning environment. Each level includes targeted training and performance evaluations, enabling participants to effectively demonstrate their expertise and proficiency.
Basic training
This training program is conducted online and provides new dealers or new service staff with basic training on products, engines, hydraulic systems and electric systems.
Intermediate training
The second level of training provides more detailed knowledge on products, including product operation and maintenance training, along with more in-depth training on hydraulic and electric systems.
Advanced training
The advanced level specifically focuses on main machine components and troubleshooting by model and range.
Service Videos
Services & Traning
China
Ditang Industry Park Yuyao
Service@santsai.com
India
SP Ring Road, Odhav, Ahmedabad
Info@santsai.com
USA
17783 Indian St Moreno Valley, CA 92551
info@santsai.com
Europe
6913 KL Aerdt The Netherlands
info@santsai.com
